MINIMUM ORDER & REORDER: $750.00 minimum opening order. $250.00 minimum re-order for active accounts. (An account with no activity for over 12 months is considered inactive. A minimum of $750 must be purchased to re-instate an inactive account.)

TERMS: Beatriz Ball is a wholesale company selling exclusively "to the trade." First time customers are requested to pay by credit card until credit is established with our company. Please supply us with your resale certificate and tax number on your company letterhead. All payments are due within thirty (30) days of date of invoice, subject to credit approval. A 1.5% service charge will be applied to outstanding balances past due date. We do not ship to companies with open orders/unpaid invoices.

CREDIT CARD PAYMENT: VISA & MasterCard accepted. We do not accept American Express or Discover.

C.O.D. ORDERS: Not accepted.

SHIPPING: Product is shipped as available exclusively via FedEx. Lead time is 8-10 weeks. No orders shipped by any 3rd party shipper; no bill recipient or bill third party transportation charges accepted. Claims for product damaged or lost while in transit must be filed with the carrier. Please notify us immediately of any damage or loss. All orders are shipped directly from our foundry in Mexico at cost of 14.5% of total order. Beatriz Ball has an exclusive arrangement with FedEx that allows for the importation of United States destination packages. Customs documentation, brokerage, clearance and international surface transportation are included in this program. Your own discounts do not apply. Due to these regulatory conditions we are not authorized to allow for bill recipient or bill third party transportation charges.

BACK ORDERS: No back orders; all orders ship 100%.

CUSTOM ORDERS: $250.00 minimum design fee required on custom orders. Minimum quantities apply. 50% deposit is required once design is approved by the buyer. Balance due upon shipping.

PACKAGING: Each piece is individually wrapped in a durable, custom fit grey cloth pouch imprinted with the Beatriz Ball logo that protects and adds value to the piece. Care cards are included for each piece to provide end user with product & care information. Sales tips for retailers and POS table tents are also included with each shipment.

RETURNS: No returns will be accepted without prior notice given to Beatriz Ball. If any item is not satisfactory we will replace, exchange it or refund your original method of payment. Shipping charges will be refunded on defective merchandise only. Please call Customer Service at 888-265-1069 x 101 for details on how to return merchandise, or fax 504.366.1663, or email customerservice@beatrizball.com.

MEASUREMENTS: Beatriz Ball products are entirely handmade. All measurements and capacities stated in catalog are approximate.

CLAIMS: All products must be inspected upon receipt. Any claims relating to product, including damage, order error or changes must be filed with Beatriz Ball within five (5) days of receipt of product. No exceptions.

PRICES: Prices effective 01.10.10. Prices are subject to change without notice.